Emergency Services 24 FAQs

Call 02034112027. It is one number for all three trades, and a person answers at any hour of any day.

Typically 30 to 60 minutes once we have your address. If it is going to be longer, we tell you on the phone rather than leave you waiting.

Yes. We answer 24 hours a day, 7 days a week, including bank holidays. There is no answerphone and no waiting until the morning.

Emergency electricians, emergency plumbers and emergency locksmiths. You ring the same number whichever one you need, and if you are not sure, describe what has happened and we will send the right person.

Yes. Every electrician, plumber and locksmith we send is vetted, trade-qualified and fully insured.

Yes. Scheduled bookings are available on weekdays between 8am and 5pm. The rates for both are on the Our Prices page.

The hourly rate depends on the service and on when you call. The full table of emergency and scheduled rates is on the Our Prices page.

You get a quote on-site by paying only a £49 trip charge.

Yes. There is a one-hour minimum charge on all jobs, and after that work is charged in 30-minute units.

No. The prices in the table do not include VAT or the cost of materials, and they are the maximum rates.

Call our customer service team on 02034112027 or email [email protected]. We answer every complaint, and if your concern is confirmed we guarantee a partial or total refund.

Do not touch it. If it is safe to reach, switch off at the main switch, keep everyone away from the area, and call us. If you can see flames or smoke, leave the building and call 999 first.

A trip means the board has detected a fault or an overload on a circuit. Resetting it once is fine, but if it trips again do not keep forcing it back on. Leave that circuit off and call us.

Look at the fuse board for a switch that has dropped. If it resets and stays on, the cause may have been a faulty appliance, so unplug what was running on that circuit. If it will not reset or trips straight away, call us.

In most cases, yes. Our electricians carry the parts for the most common faults. If a part has to be ordered, we make everything safe first and tell you exactly what happens next.

Turn off the stopcock, which is usually under the kitchen sink or near the front door. If water is near electrics, switch the power off at the fuse board if it is safe to reach. Open the cold taps to drain the system, then call us.

Check that the boiler has power and look at the pressure gauge and any fault code on the display. Tell us what you see when you call, because it helps us bring the right parts.

We would rather you did not. Strong cleaners rarely clear a proper blockage and can make the job harder and less safe to clear. Call us and we will clear it with the right equipment.

Yes. Close the radiator valves to stop the flow, put a bowl underneath, and call us. We repair leaking valves and corroded panels, and check the rest of the system.

Not usually. We open doors without damaging them wherever that is possible, and we tell you before we start if the lock needs replacing.

Yes. Before we open a door we ask for proof that you live there, such as ID or a bill showing the address, to protect you and your neighbours.

Usually, yes. Do not try to turn it with pliers, as that can jam the cylinder further. Call us and we will extract it, and replace the lock if it has been damaged.

Change the lock rather than hoping. If the keys were stolen, report it to the police first and ask for a reference number for your insurer, then call us and we will fit a new cylinder.